VOLT Frequently Asked Questions: (as of 07/27/2010)
What is the base price?
The Manufacturer’s Suggested Retail Price for Volt is $41,000, which includes a $720.00 destination freight charge.
NOTE: $33,500 including DFC - net of full federal income tax credit, which ranges from $0-$7500.
What is the fully loaded price?
A fully contented Volt has a Manufacturer’s Suggested Retail Price of $44,680, which includes a $720.00 destination freight charge. NOTE fully loaded: $37,180 including DFC - net of full federal income tax credit, which ranges from $0-$7500.
What is the lease price and terms?
The lease price is $350.00/month with $2,500 down at lease signing. The lease term is 36 months.
Why did you announce the Volt price is $41,000 when some executives have told us it will cost $40,000?
We had not finalized content and pricing until recently. Today we can confirm that the Volt will start at $41,000.
What type of equipment is standard?
The Volt is loaded with premium equipment standard. Each 2011 Volt will have the production number digitally displayed on the center stack and include premium features such as:
- Navigation
- 6-speaker Bose Energy Efficient Series stereo
- 5-years OnStar Directions & Connections
- Chevrolet Connect Mobile App
- Bluetooth for phone with phone book access
- 30 gig hard drive to store digital music files
- XM radio, NavTraffic and NavWeather (3 month subscription included)
- Reconfigurable instrument digital display
- Remote Start
- Touch-sensitive controls on the center stack with 7-inch touch-screen
- 8 air bags, StabiliTrak stability control with traction control and more.
Why aren’t leather seats standard and is there a spare tire?
We wanted to provide the customer with choice. Leather is an available option. No, the growing trend in the auto industry is to not offer a spare tire. Volt does have a tire inflation kit standard.
I noticed premium fuel is required. Why?
Premium gasoline ensures that the customer gets maximum fuel economy when driving in extended-range mode. We don’t anticipate that Volt drivers will use a lot of gas, but when it’s needed using premium fuel increases fuel efficiency by five percent or greater over the use of regular fuel. Simply put, premium fuel optimizes this engine’s characteristics. only if pushed harder - Is premium fuel required, or simply recommended? Per FDA standards, premium fuel is required.
What are the options?
There are four options including two packages:
- The Rear Camera and Park Assist package includes a rear camera system and a front and rear parking assist.
- The Premium Trim Package includes perforated leather seats, leather-wrapped steering wheel, heated driver and front passenger seats and premium door trim.
- 17-inch 5-spoke forged polish aluminum wheels are also an option.
- Premium paint - including Crystal Red, White Diamond and Viridian Joule.
Are there trim options?
The Volt has one vehicle trim level with 5 interior trim and 6 exterior color choices.
What are the exterior paint colors?
There are three standard paint colors including Silver Ice Metallic, Black, and Cyber Gray Metallic and three optional premium paints including Crystal Red tint coat, White Diamond and Viridian Joule tri-coat paints.
How much is the optional premium paint?
The optional tri-coat premium paint is $995.00 and $495.00 for Crystal Red tint coat paint.
Are there any accessories available at launch?
Yes. Customers can order a cargo net, vehicle cover, sunshade, a rear storage barrier and an additional 120-volt charge cord. Accessories can be ordered through a Participating Volt Dealer.
How does the customer get the $7,500 tax credit?
Consumers can apply for the federal tax credit when they submit their income tax returns for any qualifying vehicles for up to $7,500. It is important to understand that neither Chevrolet nor your Chevrolet dealer are in a position to provide individuals with personal tax advice. Therefore, please consult your personal tax advisor, the IRS website, and the instructions for IRS Form 8936 (2009). (http://www.irs.gov/pub/irs-pdf/f8936.pdf)
How does someone place an order?
A Volt customer can call, email or visit their local Chevrolet Participating Volt dealer. There are more than 600 Chevrolet dealers in our initial Volt launch markets that are Participating Volt Dealers. Customers can find their nearest Participating Volt Dealer by visiting getmyvolt.com.
5-step process:
- Contact a Participating Chevrolet Volt Dealer
- A customer should ask for a Volt specialist to place an order with the dealer.
- When the order is placed, they will be contacted by a Volt customer advisor who will provide more information.
- Once the order has been prioritized by the dealer and accepted for production by Chevrolet, the customer will be contacted again and given an order number. The customer will be able to track their order and build progress through a new Chevrolet customer website.
- Once the order number has been provided, the customer should prepare for ownership and determine need for 240v charging and installation options
Is a deposit required?
Chevrolet dealers are independent businesses, it is more likely that some will request a deposit. This will vary from one dealer to the next, as well as the deposit amount.
If a customer places an order does that mean they get to actually buy a Volt?
Initial demand may exceed our production for the first year. If that happens, some initial orders will not be built in the 2011 MY. We are aware and pleased that many people are eager to own a Volt. In the hopes of setting realistic expectations with prospective customers, we have provided timing and quantity of product with each participating dealer.
How will a customer know if they get to buy a Volt after they placed an order at their local dealer?
Once an order has been prioritized by the dealer and then accepted for production by Chevrolet, the customer will be contacted. At that point, the customer will have web-based order tracking capability and can follow its build progress. The dedicated Volt advisor and dealer will also be able to provide updates.
If a customer lives in a non-launch market, can they place an order?
Yes, but we would encourage customers to wait until Volt is launched in their markets. Only Participating Volt Dealers, in launch markets will receive Volts. If a customer lives in the United States, they can order a vehicle from a Participating Volt Dealer. The vehicle would be delivered to the Participating Volt Dealer and the customer would have to make arrangements to take delivery.
How will you service the Volts?
Volt Participating Dealers in launch markets and Volt Authorized Service Dealers in non launch markets together will provide coast-to-coast, 48 state, service coverage at the start of initial sales. Both will make investments in training, special tools and 240V charging stations.
What is the battery warranty?
Volt owners will be provided the industry’s best battery and vehicle warranties available for any electric vehicle. The Volt’s battery is covered by an industry-leading transferable warranty for eight years or 100,000 miles. The Volt's comprehensive Voltec warranty also covers the battery's thermal management system, the on-board charging system and the electric drive unit.
What is the vehicle warranties?
Volt owners will be provided the industry’s best battery and vehicle warranties available for any electric vehicle. The Volt will also have:
- 3-year/36,000-mile bumper-to-bumper coverage
- 5-year /100,000-mile roadside assistance and courtesy transportation
- 5-year/100,000-mile limited gas engine coverage
- 6-year/100,000-mile corrosion protection coverage
How many Volts are you going to build in 2011/2012?
Overall we expect to build 10,000 Volts by the end of 2011 calendar year and 30,000 Volts during the 2012 calendar year.
If you sell out will you make more, increase Volt production?
We hope to ramp up production as quickly as possible. Our initial start of production will be modest but over time we have the ability to increase production if warranted.
Once I order my Volt can a customer track it?
Once an order has been accepted into production, a customer can track their Volt via a web-based tracking system available later this fall. More information will be shared later.
Is there anything customers need to do to prepare their home/garage for Volt?
Customers should identify a convenient area to charge the Volt, such as a garage. The 120-volt charge cord that comes standard with the Volt will meet many of our customers charging needs. However, for those that want to charge faster, an optional 240-volt charger will be available to purchase. We recommend that the customer wait to have this charger installed until they have notified that their Volt order has been accepted for production.
OTHER TOP Q&A’s:
What is the Volt?
The Chevrolet Volt is an electric vehicle with extended-range capability. The Volt is capable of about 340 miles total driving range, with electricity powering the car at all times and speeds. For trips of up to 40 miles, the Volt gets its power solely from electricity stored in its 16-kWh lithium-ion battery. When the Volt’s battery runs low, an engine-generator seamlessly engages to extend the driving range for an additional 300 miles on a full tank of gas.
How long does it take to recharge?
The Volt will take about 4 hours to recharge on 240 volts or about 10 hrs on a standard 120-volt home outlet. A 20 ft., portable vehicle charge cord will come standard and designed to work with any standard 120-volt outlet. Chevrolet is also working with a partner that will assist customers in installing 240-volt stations in their homes. The partner has not been announced.
What retail markets have you announced?
Today we announced that we are adding Texas, New York, New Jersey, and Connecticut to the list of Volt launch markets joining California, Washington D.C., and Michigan. That brings the initial Volt retail markets to seven. The retail launch in Texas and New York will begin with Austin and New York City in late 2010. The balance of Texas and New York, as well as New Jersey and Connecticut, are scheduled to begin receiving Volts in early 2011.
Why these 7 markets?
These 7 markets provide a number of attractive elements. First by choosing these markets we can expose and sell Volts to customers coast-to-coast in some of the largest markets in the country. Some states - such as California and Michigan - have a large automotive and advanced technology customer base. Others like Texas and Washington D.C. offer progressive local and state governments and utilities who are working aggressively to advance the consumer adoption of electric vehicles.
Are you going to announce more retail markets this year?
We plan to announce additional markets as we move into the 2012 model year.
Why can’t you roll out the Volt to all 50 states at the beginning of the launch?
We appreciate the enthusiasm for Volt and the desire so many people have to get Volt into their communities as soon as possible. As with the launch of any new technology, the initial customer experience is critical to the ultimate adoption by the mass market. A strategic roll-out will ensure a better customer experience for our Volt owners and pave the way for electrification of the automotive industry. Consider that electric vehicle ownership involves new decisions from consumers such as making the decisions to install a home charger or a separate meter and so on. By concentrating in selected markets, developing the experience and making process improvements before distributing Volt nationally, we can ensure a better overall customer experience and ultimately better adoption of this new technology.
As a reminder, we will expand our distribution quickly. Volt will be sold in 50 states, within 12 - 18 months of the start of initial sales. We plan to announce additional markets as we move into the 2012 model year.
When are you going to be national with Volt retail?
We expect to be in all 50 states in about 12-18 months after the start of production.
How does a consumer get a free charging station from ECOtality and Coulomb?
The first Volt buyers may be eligible for one of 4,400 free home charging stations from either charging station supplier ECOtality, Inc. or Coulomb Technologies. These programs will provide Volt owners with a 240-volt charge station. In many cases, it will include the cost of home installation. Volt buyers that live within the program cities can apply for a free 240-volt home charging station through the Coulomb or ECOtality DOE program if they are willing to share their charging information. Additional consumer information on eligibility requirements and the application process will be available when the Volt goes on sale later this year.
What is the status of the Volt program?
The Volt is on-time for production to start late this year. We expect to begin selling Volts in our launch markets by the end of this year.
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